German Speaking Customer Consultant for Mercedes - Athens

Patrique Mercier Recruitment is currently hiring a German Speaking Customer Consultant for Mercedes in Athens. This is an exciting opportunity to join a prestigious automotive company and provide exceptional customer support to German-speaking customers.

As a German Speaking Customer Consultant for Mercedes, you will be responsible for assisting customers with their inquiries, providing product information, and ensuring high levels of customer satisfaction. You will handle customer requests, escalate any complex issues, and maintain accurate records of customer interactions.

Joining this company means becoming part of a dedicated and professional team that values customer service excellence. You will have the opportunity to work with a leading automotive brand and contribute to the success of Mercedes.

Responsibilities

• Assist German-speaking customers with their inquiries and provide necessary product information
• Handle customer requests and provide appropriate solutions
• Ensure high levels of customer satisfaction through effective communication and support
• Escalate complex or unresolved issues to the appropriate department
• Maintain accurate records of customer interactions and transactions
• Stay updated with product knowledge and company policies
• Collaborate with other teams to address customer concerns and improve processes

Requirements

• Fluency in German and English, both written and spoken
• Prior experience in customer service or a related field, preferably in the automotive industry
• Excellent communication and interpersonal skills
• Strong problem-solving and troubleshooting abilities
• Ability to provide exceptional customer support
• Proficiency in using computer systems and customer support tools
• Attention to detail and ability to multitask effectively
• Availability to work flexible shifts
• Willingness to work in Athens, Greece
• Valid European Passport or ID