German Speaking Customer Support Consultant for Netflix

Patrique Mercier Recruitment is currently hiring a German Speaking Customer Support Consultant for Netflix. This is an exciting opportunity to join a reputable company and provide exceptional customer support to German-speaking Netflix subscribers.

As a German Speaking Customer Support Consultant, you will be responsible for assisting customers with their inquiries, providing technical support, and ensuring a seamless user experience. You will handle customer interactions via phone, email, or chat, troubleshoot technical issues, and guide customers on how to best utilize the Netflix platform.

Our client values excellent customer service and offers a supportive work environment where you can further develop your skills. By joining our client's team, you will have the opportunity to work with a diverse group of individuals and contribute to the success of one of the world's leading streaming platforms.

Responsibilities

• Provide exceptional customer support to German-speaking Netflix subscribers
• Handle customer inquiries and technical issues via phone, email, and chat
• Troubleshoot and resolve technical problems
• Guide customers on how to best utilize the Netflix platform
• Ensure customer satisfaction through timely and effective resolutions
• Maintain accurate and detailed records of customer interactions
• Collaborate with internal teams to address customer issues
• Stay updated on the latest features and updates of the Netflix platform
• Adhere to company guidelines and procedures

Requirements

• Fluency in German and English, both written and spoken
• Prior experience in customer support or a related field
• Excellent communication and interpersonal skills
• Strong problem-solving abilities
• Technical knowledge and ability to troubleshoot technical issues
• Ability to provide effective customer support and solutions
• Proficiency in using computer systems and customer support tools
• Ability to work well in a team environment
• Willing to relocate to Greece
• Attention to detail and ability to multitask effectively

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )