Onsite IT Support (Onsite, Vienna, German/English, Field Service)

D-ploy is a leading IT and Engineering Solutions company with operations worldwide. Our mission is to deliver innovative and D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.

We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.

We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!

Responsibilities

• Provide timely and efficient onsite technical support to clients, addressing hardware, software, and network issues.
• Install, configure, and maintain computer systems, software, and networks.
• Diagnose and resolve technical issues, ensuring minimal downtime for clients.
• Deliver exceptional customer service, maintaining a professional demeanor and building strong client relationships.
• Maintain detailed records of service requests, resolutions, and follow-up actions in the ticketing system.
• Perform routine maintenance and system updates to ensure optimal performance.
• Provide training and guidance to clients on the use of hardware and software.
• Work closely with the remote support team and other IT staff to resolve complex issues and implement solutions.

Requirements

• Proven experience in an IT support role, preferably in a field service capacity.
• Strong knowledge of Windows and Mac OS, networking protocols, and common software applications.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.
• Excellent analytical and troubleshooting skills.
• Strong customer service orientation with the ability to communicate effectively with non-technical users.
• Ability to lift and carry computer equipment, and perform tasks that may require physical exertion.
• Fluency in German and English (both written and spoken) is essential.
• Candidate must declare Criminal Record no older than 3 months.

Benefits

• Broad range of activities, tasks, and projects
• Flexible working conditions
• Vouchers (B-day voucher, wedding, and new born surprise)
• Fishing for Friends program – our referral program
• Refreshments in the D-ploy office
• Further development and professional advancement
• Friendly and international working environment
• Company-sponsored events
• A minimum salary of EUR 43,078 gross per year (depending on your skills and experience)

Is IT in your DNA?