Customer Excellence & Salesforce Effectiveness Manager

About Astellas:

At Astellas we are a progressive health partner, delivering value and outcomes where needed.

We pursue innovative science, focussing initially on the areas of greatest potential and then developing solutions where patient need is high, often in rare or under-served disease areas and in life-threatening or life-limiting diseases and conditions.

We work directly with patients, doctors and health care professionals on the front line to ensure patient and clinical needs are guiding our development activities at every stage.

Our global vision for Patient Centricity is to support the development of innovative health solutions through a deep understanding of the patient experience. At Astellas, Patient Centricity isn’t a buzzword - it’s a guiding principle for action. We believe all staff have a role to play in creating a patient-centric culture and integrating an awareness of the patient into our everyday working practices, regardless of our role, team or division.

We work closely with regulatory authorities and payers to find new ways to ensure access to new therapies. We deliver the latest insights and real-world evidence to inform the best decisions for patients and their care-givers, to ensure the medicines we develop continue to provide meaningful outcomes.

Beyond medicines, we support our stakeholder communities to drive initiatives that improve awareness, education, access and ultimately standards of care.

The Opportunity:

As the Customer Excellence & SFE Manager Alpine (Switzerland & Austria), you are responsible for the successful implementation and integration of all commercial and marketing excellence capability initiatives within the Alpine affiliate. You will collaborate closely to co-create and own the implementation of the Affiliate commercial excellence plan, emphasizing field-related capability initiatives and marketing excellence strategies. Utilize agile learning curricula to ensure Astellas maintains a distinctive edge in customer-facing interactions and marketing delivery.

Hybrid Working:

At Astellas we recognize that our employees enjoy having balance between their professional and home lives. We are proud of our hybrid approach which empowers you to have flexibility on whether to work from home or in the office.

Key Activities for this role:

Responsible for ensuring a robust training curriculum is available for all customer-facing roles, and that is implemented and continually improved so that customer-facing colleagues can be best-in-class, and ensuring they are sufficiently trained to be fully compliant with local codes and regulations.
Excellent Key Account Management capability to improve within the Affiliate (e.g., OneKAM), working together with brand leads, and leveraging the capabilities of the Commercial Excellence team-managed tools and processes.
Act as an omni-channel marketing champion, collaborating closely with Customer Solutions Manager, Commercial Operations Manager, and Business Solutions and Operational Effectiveness Manager to accelerate the adoption of an omnichannel mindset across the affiliate.
Co-drive the LRR (Launch Readiness Review) process together with the Brand Teams to ensure how we are delivering on the critical launch activities and take remedial actions, as well as flagging risks and challenges to the Alpine Leadership Team.
Stay informed about industry trends and advancements in customer and marketing excellence through thorough research and review. Evaluate the feasibility of incorporating these practices into Astellas' operations

Essential Knowledge & Experience:

Proven record of accomplishment in Pharma customer excellence
In-depth knowledge of creative problem-solving abilities
Proven agile working capability.
Strong stakeholder management skills
Excellent project management skills

Preferred Knowledge & Experience:

University Degree or equivalent
In-depth Pharma industry knowledge
Proven record of accomplishment in Pharma sales and marketing
Multicultural team experience

Education/Qualifications:

Bachelor’s Degree or equivalent.

Additional information:

This is a permanent, full-time position.
This position is based in Switzerland and Austria.
This position follows our hybrid working model. Role requires a blend of home and a minimum of 2 days per week in one of our Alpine offices. Flexibility may be required in line with business needs. Candidates must be located within a commutable distance of the office.
Fluent in written and spoken business English and German.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.